2.0 – Maintain a Learner and Client Focused Approach
2.1 – Accommodate different learners and contexts using adult learning principles.
2.2 – Engage in systematic needs assessment with clients to identify and consider differences in culture, communities and target client sector.
2.3 – Demonstrate client-centred communication and confidentiality when mapping out client circumstances, goals, and strategies.
2.4 – Explore alternative assessment pathways to reflect learner needs and preferences.
2.5 – Use online learning platforms to support clients in various PLAR stages and processes from advising to assessing.